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12777 Views 0 Replies Latest reply: Sep 15, 2009 3:26 PM by jcurry RSS
jcurry ZenossMaster 1,021 posts since
Apr 15, 2008
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Sep 15, 2009 3:26 PM

Offering Zenoss Core services and support

Earlier this year Florian Deckert started a thread to discuss how to support Zenoss Core for those customers who do not have the budget for Zenoss Enterprise ( http://community.zenoss.org/message/27588#27588   ).  Enterprise now starts at 250 devices at $100 / per device per year.

 

Now we have a new wiki with the Groups facility, perhaps those in the community who are interested in contributing, might join the discussion.  This includes "customers" for support and services, as well as "providers".

 

I have uploaded a few thoughts on this topic into the Documents tab of the Support and Services Partners Group - http://community.zenoss.org/docs/DOC-3532 .  It discusses what we might mean by "support".  I feel that "consultancy" is much easier to define, scope and charge for than "defect support", which is more likely to be open-ended, potentially the customer is in a crit-sit and, potentially, the problem lies deep in the Zenoss Core code!  On "defect support", does one charge per hour? per problem? by subscription?

 

I rather feel that "Training" is part of "Support and Services" but we seem to have 2 separate groups for these so I will add Training thoughts to the Training group for now...

 

Other thoughts?

Cheers,

Jane

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