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3672 Views 9 Replies Latest reply: Jun 18, 2012 8:54 PM by tarun RSS
tarun Rank: White Belt 33 posts since
Nov 10, 2010
Currently Being Moderated

Jun 15, 2012 6:58 AM

Zenoss not showing Windows Services under Component Tab

Dear All.

 

I'm running snmp informant on Windows PC and monitoring this PC on Linux Box.

I have 3 Windows PC's which Im monitoring and have successfully installed snmp. I'm gettting all the graphs but NOT able to see Services that are running on Windows machine like antivirus, adobe, etc..    On clicking on Services it shows that there are no services or ....something needs to be remodeled.

 

I dont want to use WMI . So SNMP informant is installed on all windows PC's. 

 

Please help.. im really stuck on this.. for a day

 

Thanks

Tarun

  • jcurry ZenossMaster 1,021 posts since
    Apr 15, 2008
    Currently Being Moderated
    1. Jun 15, 2012 11:00 AM (in response to tarun)
    Re: Zenoss not showing Windows Services under Component Tab

    Hi Tarun,

    Windows services is the one thing that does use WMI by default (and that is probably the best thing to use).  You can get processes out of a windows box using SNMP (ie. processes that you see in Task Manager) but actual Windows Services you use WMI (with the implication to setup a valid userid and password for WMI comms).

     

    Cheers,

    Jane

  • dpetzel Rank: Brown Belt 1,141 posts since
    Oct 17, 2010

    Maybe give Ryan's ZenPack a shot: http://community.zenoss.org/docs/DOC-12999

  • dpetzel Rank: Brown Belt 1,141 posts since
    Oct 17, 2010

    Run the following from the cli as the zenoss user `zenmodeler run -d <yourdevice> -v 10`

     

    This will give you very verbose output of the model process. Check for any errors, or perhaps provide a pastebin link to this thread so others can review

  • dpetzel Rank: Brown Belt 1,141 posts since
    Oct 17, 2010

    Im wondering if any of this relates: http://community.zenoss.org/message/63910#63910

     

    I think the issue is that you have the install software relationships with the underscore in the name. Is there any different in language or encoding on these two machines?

     

    For the problem device, I am curious if you remove the installed software map modeler plugin and re-run if it has any effect.

     

    Does deleting and re-adding the device have any effect?

     

    I'm sorry I don't have a more direct answer, but through some trial and error it might be possible to figure out what is wrong.

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