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3836 Views 8 Replies Latest reply: Feb 7, 2011 8:57 AM by rusty RSS
rusty ZenossEmployee 35 posts since
Feb 5, 2007
Currently Being Moderated

Feb 4, 2011 11:06 AM

Looking for Feedback on Discussion Topics

Hi Everyone,


I've been thinking about ways to foster even more communication between community members, enterprise subscribers, and Zenossians here in the forums.


Along those lines I was thinking a slight modification to the discussion topics would help in this manner.


In my experience people post into the forums for the following reasons:


  1. they are getting an error message and want to understand the cause/fix
  2. they are confused about how something works, or how to get a specific thing accomplished
  3. they are looking for help with custom code development


This is what I'm proposing, and I'm looking for feedback and suggestions:


  1. the current topics would stay but the following would become read-only for archival purposes:

    1. zenoss-users
    2. zenoss-enterprise
    3. zenoss-windows
    4. zenoss-zenpacks

  2. the following new topics would be introduced:

    1. "How Do I?" - This is the place for all those "How do I XXXX?" questions. You may get an error while attempting to accomplish the desired task, but the *primary* reason for the post is that your trying to accomplish something specific but unsure how to do so - and of course you've already checked the manuals...

    2. "Error Messages" - this topic would cover discussions in which you've gotten a specific error or traceback while using the system.

    3. "Geek Speak" - writing a modeler plugin? interfacing via the API? Writing a custom Zenpack this is the place for you.


My thought is that with meaningful subject lines like the following:


  • "Win32_Service could not be reactivated in namespace //./root/CIMV2 because of error 0x8004106c
  • "how do I monitor processes on Linux servers"
  • etc.


...the discussions would become more focused and easier to track those of most interest to you.


What do you think?


Rusty Wilson
Director, Zenoss Customer Support
Zenoss, Inc. | 275 West St., Ste. 204 | Annapolis, MD 21401, USA
Office: +1 443-837-2596

  • rklingaman Rank: White Belt 38 posts since
    May 13, 2010
    Currently Being Moderated
    1. Feb 4, 2011 11:36 AM (in response to rusty)
    Re: Looking for Feedback on Discussion Topics

    I like that idea one thing I like to do is visit the forums and have one place to read about what people are doing. I could read the How Do I? forum to get ideas on what to use Zenoss  for.

  • chitambira Rank: Brown Belt 711 posts since
    Oct 15, 2008
    Currently Being Moderated
    3. Feb 4, 2011 11:47 AM (in response to rusty)
    Re: Looking for Feedback on Discussion Topics

    This is a good/nice idea, but how would the 'geek speak' be differentiated from the other two? Would it be the discretion of the reporter to consider their query an advanced(geek speak) one or simple one (how do i) eg. a user who want to know how to modify his custom code that handles db, perfoms complex event management and adds new schemas etc.

  • Vaibhav.Narula Rank: Green Belt 78 posts since
    Sep 24, 2010
    Currently Being Moderated
    5. Feb 4, 2011 2:15 PM (in response to rusty)
    Re: Looking for Feedback on Discussion Topics

    These are great  Rusty  .


    I would also suggest that there should be  some  interface also where Zenoss  users can  share there session and  get helps easily who ever is online in the community.


    And on zenoss can a feature be added to directly open  a  forum ticket with all the logs attached .




    Vaibhav Narula


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  • jmp242 ZenossMaster 4,060 posts since
    Mar 7, 2007
    Currently Being Moderated
    6. Feb 4, 2011 2:43 PM (in response to Vaibhav.Narula)
    Re: Looking for Feedback on Discussion Topics

    While this won't help people who use Linux as their desktop station, something like might serve this need. They can show their desktop (with say, putty windows and firefox open) to up to 250 users at once, and all can chat or phone conference - and you don't have to give any remote control, but people could say click there etc. And it's free.


    For the original question, I'm not sure I like the change suggestion.


    1) I'm not sure that a "How do I *?" isn't going to turn into a "Custom coding help" very quickly. Where moderators on other forums move threads to correspond with categories like that it's a pain IMO, where users are expected to close and start new threads in the correct place almost never happens.


    2) I prefer seeing all threads in one place and using my e-mail client or the forum software for filtering. See DSLreports for an example where they provide a radio button to select a category for a post, that would then go in the subject for easy search / filtering. This way I won't miss a thread I could help on because I'm not looking at that sub forum.


    3) It somewhat serves to fragment the community - I already see what I think is places where a thread is correctly placed in Zenoss Windows and gets almost no responses, but the same question posted more naively in Zenoss Users gets 10 or more responses and an answer.



    James Pulver

    Information Technology Area Supervisor

    LEPP Computer Group

    Cornell University

  • chitambira Rank: Brown Belt 711 posts since
    Oct 15, 2008
    Currently Being Moderated
    7. Feb 7, 2011 7:04 AM (in response to jmp242)
    Re: Looking for Feedback on Discussion Topics

    You are very right, especially on your third point

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